Customer Happiness Manager

/Customer Happiness Manager

Customer Happiness Manager

Website RideTo

The Platform for New Riders

The  Customer Happiness Manager is an integral part of the team, overseeing some of the most important processes in the interaction with rider customers and partner schools. Candidates should be excellent at planning, resourcing, and managing any number of concurrent projects, with responsibility increasing rapidly as competency and knowledge of RideTo’s services and systems develop.

** Please apply with a covering paragraph (150 words max) for why you want to join the RideTo team and what would make you a great team member

What we’re looking for:

  • An organised approach with incredible eye for detail
  • An optimist with a warm, positive attitude who’s always willing to go the extra mile and put the customer first
  • A strong interest in the motorcycle industry
  • Hit agreed targets & objectives to ensure the business continues to grow and hits key milestones Represent the company values and culture and be an ambassador of RideTo and our mission

Responsibilities:

  • Customer relationship management and operations: Take a key role in running the day to day operations of the business on a part time and flexible basis, liaising with partner schools, customers and the team, continuing to improve and automise operational processes in the business and product.
    Customer insight and analysis, constantly striving to tailor our product, brand and marketing to customer insights you develop.
  • Product – driving your own insight and knowledge into building a customer centric business Generally rolling up the sleeves and playing an integral part of a small but ambitious and hardworking team

Why it will be awesome:

  • You’ll be responsible for a huge part of the RideTo brand, marketing, voice and growth, you’ll be the face of RideTo to our 1,000’s of customers
  • We’ll ensure you’re not only growing your operation and marketing skills but fully understand the mechanics of a fast growth startup, product and team
  • We’re backed by one of the most successful entrepreneurs in the UK and growing 300% a year RideTo Stash,
  • Merch and events and ride outs
  • Friday beers, random fun events
  • Awesome bright and airy office and fun, passionate team

** Please apply with a covering paragraph (150 words max) for why you want to join the RideTo team and what would make you a great team member.

2020-09-07T07:25:36+01:00